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Refund Policy

This Refund Policy explains how refunds are handled for services purchased from Orvenzia (“we”, “us”, “our”). This policy applies to business-to-business (B2B) transactions.

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1. Contractual basis (order of precedence)​

Refunds, cancellations and reservation fees are governed by (i) the applicable Service Order and (ii) Orvenzia’s Terms & Conditions (Section 14). This Refund Policy is informational and does not override the Service Order or the Terms & Conditions. If there is any conflict, the Service Order and the Terms & Conditions prevail.​​

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2. General principle​

Orvenzia delivers professional advisory and documentation services with capacity planning and fixed scope. Refunds are therefore limited. Except where explicitly stated in the Terms & Conditions or Service Order, fees are non-refundable.

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3. Reservation fees (cancellation after signing)​

If the Client cancels after signing, Orvenzia may charge/retain a reservation fee as set out in the Terms & Conditions (Section 14), including:

  • Baseline: reservation fee equal to 25% of the Contract Price where applicable.

  • Core & Enterprise: reservation fee equal to 10% of the Contract Price where applicable.
    Reservation fees may be invoiced if not already paid.

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4. Baseline-specific refund rules​

Refunds for Baseline (if any) are limited strictly to the cases stated in the Terms & Conditions (Section 14), including:

  • Baseline (100% upfront deposit): cancellation within 10 calendar days may qualify for a 50% refund of amounts paid; the remaining 50% is non-refundable.

  • Baseline (50/50 plan): cancellation within 10 calendar days is permitted, however no amounts paid are refundable.

After the 10-day period, or upon Commencement (whichever occurs first), all fees are non-refundable, as further set out in the Terms & Conditions.

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5. How to request a refund​

Where the Terms & Conditions/Service Order provide that the Client must pay for work performed to date and any non-recoverable costs, any payments received will be offset against completed work and agreed milestones.

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6. No refunds for outcomes​

Orvenzia does not provide refunds based on business outcomes, including but not limited to:

  • contract awards or tender success,

  • customer approval of ESG requests,

  • financing approval by banks or lenders,

  • “buyer-ready” status achieved through implementation.
    Orvenzia’s obligation is to deliver the agreed scope and deliverables described in the Service Order.

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7. How to request a refund​

Refund requests must be submitted in writing to: support@orvenzia.com
Please include:

  • company name,

  • Service Order reference (or invoice number),

  • reason for the request.

If a refund is approved under the Terms & Conditions/Service Order, it will be processed back to the original payment method where possible.

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8. Contact​

For questions regarding this Refund Policy, contact: support@orvenzia.com

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